Frequently Asked Questions About Hazelwood Family Medicine

Hazelwood Family Medicine accepts all the common private insurances in the area, including Medicare, and Medicaid and self-pay patients also. If you have any questions, do not hesitate to send them to hfm@76m.36d.myftpupload.com or contact your insurance company.
We are currently out of network with all United Health Care plans including HMO products. Contact your insurance company to see if you have out-of-network benefits.

Use of the patient portal also allows patients unprecedented access to their primary care physician. Please direct all messages to the Medical Assistant for your provider for a faster response. Questions are answered the same business day (usually within 2 hours). Patients may login 24/7 to request an appointment or prescription refill at their convenience. All requests are logged and time stamped into your personal Electronic Health Record. This allows us to monitor our response time to your needs.

Hazelwood Family Medicine will always have a provider available during regular business hours. Appointments are available through the portal. A Medical Assistant will remain available for patient care during this time. Phone call coverage for after-hour urgencies will continue to be provided either by the Provider on call or a Medical Assistant.

To accommodate the accessibility of our patients, Hazelwood Family Medicine provides home visits when needed after 5pm four days per week per provider availability.
Please contact our office at 828-456-2828 ext 1301 to request this service.

Patients have the ability to communicate directly with their provider via direct messaging through the patient portal. This service is available during and after business hours. This allows patients direct access to their provider for questions and concerns of their health care needs. Direct provider access should not be used for prescription refills or appointments. This is not to be used for emergencies and patients should not expect an immediate response. Typically, our providers will check for direct messages once or twice per weekend and reply to the most urgent requests immediately. For matters deemed non-urgent, you should expect a reply within 24 hours after our office re-opens.

You may log onto the patient portal and request a refill. You may also call your pharmacy and they will send a request. This generates an electronic request for refills to us through the portal. We do not offer refills by phone unless pre-arrangements have been made. You may also stop by the office and complete a prescription refill request. Please be aware that these requests may take 24-48 hours to process.

You may follow instructions on the bill and mail payment to the address listed, or if you would like to pay by credit card over the phone, please call us at 828-456-2828 Ext 1301 or 1302..

If you would like to become a new patient, please stop by our practice and complete a New Patient Request Form . We will also need a current copy of your insurance card and a photo ID. Once we receive that information, we will email or phone you of your acceptance. Our staff will review the information provided. Your acceptance is determined by the number of requests we currently have to review, insurance restrictions and provider availability. Due to our practice size, we must limit our new patient approvals in order to provide quality care to our existing patients.

At your first visit, we will have you sign a permission form allowing us to contact your previous doctor’s office and ask for records. If you prefer, you may contact your previous doctor’s office and ask for a copy of your records and bring them with you at your first visit. Point of contact for record transfer at Hazelwood Family Medicine is our Medical Records Clerk. You may contact her at 828-456-2828 Ext 1306 with any questions.

If you are experiencing a TRUE medical emergency, call 911 IMMEDIATELY.

During business hours, patients should send medical questions to your provider’s Medical Assistant through the patient portal. During business hours (M-TH 8:00a – 5:00p & FR 8:00a to 3:00p), portal messages are responded to within 2-3 hours.

If you have an urgent need to contact a provider during non-business hours (evenings, weekends or holidays) please call 828-456-2828 and you will be transferred to a provider on call. You may also reach your provider after business hours via direct provider messaging through your patient portal.

Yes, please let other physicians know that you receive your primary care from Hazelwood Family Medicine and request that records of your visit be forwarded. If they are unfamiliar with our contact info, please share our website at www.76m.36d.myftpupload.com which contains all our contact information.