FAQs

What insurances do you accept?

Hazelwood Family Medicine accepts all the common private insurances in the area, including Medicare, and Medicaid and self-pay patients also. If you have any questions, do not hesitate to send them to hfm@waynesvilledoctor.com or contact your insurance company.

Why do I need a Patient Portal?

Use of the patient portal also allows patients unprecedented access to their primary care physician. Questions are answered the same business day (usually within 2 hours). Patients may login 24/7 to request an appointment or prescription refill at their convenience. All requests are logged and time stamped into your personal Electronic Health Record. This allows us to monitor our response time to your needs.

Does Hazelwood Family Medicine accept the federal exchange insurances offered as part of the Patient Protection and Affordable Care Act (informally known as Obamacare)?

Yes.

What happens when my provider is on vacation?

Hazelwood Family Medicine will always have a provider available from 8:30a-4:30p Monday through Thursday. Appointments are available through the portal. Our nurse will remain available for patient care during this time. Phone call coverage for after-hour urgencies will continue to be provided either by the Provider on call or a Medical Assistant.

What is the procedure for refills?

You may log onto the patient portal and request a refill there. You may also call your pharmacy and they will send a request. This generates an electronic request for refills to us through the portal. We do not offer refills by phone unless pre arrangements have been made. You may also stop by the office and complete a prescription refill request. Please be aware that these requests may take 24-48 hours to process.

What are the options for paying my bill?

You may follow instructions on the bill and mail payment to the address listed, or if you would like to pay by credit card over the phone, please call us at 828-456-2828.

How do I become a new patient of Hazelwood Family?

If you would like to become a new patient, please stop by our practice and complete a New Patient Request Form . We will also need a current copy of your insurance card and a photo ID. Once we receive that information, we will email or phone you of your acceptance. Our staff will review the information provided. Your acceptance is determined by the number of requests we currently have to review, insurance restrictions and provider availability.

What do I need to do to transfer records from my previous doctor?

At your first visit we will have you sign a permission form allowing us to contact your previous doctor's office and ask for records. If you prefer, you may contact your previous doctor's office and ask for a copy of your records and bring them with you at your first visit. Point of contact for record transfer at Hazelwood Family Medicine is our Medical Records Clerk. You may contact her at 828-456-2828 Ext 1306 with any questions.

What is our patient triage protocol?

Patients should send medical questions to your providers assistant through the patient portal. If you are experiencing a true medical emergency, call 911. During business hours (Monday - Thursday 8:30a - 5p & Friday 8:30a to 2:00p), portal messages are responded to within 2 hours. If you have an urgent need to contact your provider during non-business hours (evenings, weekends or holidays) please call 828-456-2828, leave a message, and the provider on call will return your call shortly.

Does Hazelwood Family Medicine need records when I see other physicians?

Yes, please let other physicians know that you receive your primary care from Hazelwood Family Medicine and request that records of your visit be forwarded. If they are unfamiliar with our contact info, please share our website at www.waynesvilledoctor.com which contains all our contact information.

Hours Of Operation

  • Monday - Thursday - 8:00am to 5:00pm
  • Friday - 8:00am - 3:00pm

About Us

Hazelwood Family Medicine is a medical practice serving the needs of adults and children throughout Western North Carolina. Our founder, George W. Brown, MD provided care for over 50 years.

Contact us

Hazlewood Family Medicine

1088 Brown Avenue

Waynesville, NC 28786-1918

828-456-2828 - Office

828-456-8903 - Fax

Email: hfm@waynesvilledoctor.com